At Wax in the City we pride ourselves on quality work and a highly trained Waxing Specialist. We provide wax consultations during your service and we endeavour to ensure all our clients leave 100% happy, however if we have failed to remove any unwanted hair, we will gladly touch up the serviced area at no charge. This is strictly within 5 days of your last visit.
As a courtesy we will SMS your appointment reminder the day before your appointment so we ask that you give us notice when rescheduling or cancelling so we can fill the appointment. Note: We have the right to cancel unconfirmed appointments if you fail to reply to the 2nd SMS and a follow up call.
Please be courteous and let us know if you can’t make it ..We have a 3 chance no-show policy 1st No-Show – We will send you a SMS of your missed appointment and opportunity to reschedule. 2nd No-Show- We will send you a SMS of the No-Show policy advising you may be restricted from making future bookings in advance.
3rd No-Show- You will be asked to pay for your service when making appointment by credit card
We understand that the unexpected can occur. If you are lost or running late , please call us. Arriving late may result in your allocated time being reduced or we may not be able to honour your appointment in the remaining time. It is essential that you contact us if you are running late so that we can try to accommodate you.
Anyone under the age of 12 , must have their parent/guardian sign our Client information form to approve waxing services.
Children are welcome however we ask that you are aware it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.
We do not provide refunds of any kind however if a product is faulty then we can exchange it.
Wax in the City adheres to the Privacy Act 1988. We will never share your private information with any individual or company unless where permitted or required to by law.
Please note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
Payment for all services can be made by cash, EFTPOS, MasterCard or Visa .AMEX not accepted.
The client is required to notify Wax in the City of any allergies or medication prior to their appointment.
Most importantly your wax specialist needs to know if you are (or have been within the last 6 months) taking the following as they can affect how your skin reacts to waxing:
-Retin A
-Glycolic or other hydroxy acids
-Acutane
-Benzoyl Peroxide
-Acne creams
Most of these are Vitamin A based meds. that aim at thinning the skin and therefore can be dangerous during waxing services.
Hormonal changes, medication , antibiotics, the pill, stress and illness can affect your skin sensitivity.
0-14 Day Cancellation Policy
Should you decide to cancel your Pre-paid Wax Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.
After 14-Day Cancellation Policy
Should you decide to cancel your Pre-paid Wax Pass after 14 days, there is a $30 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.
Transfer Policy
Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase.
NOTE: Pre-paid Wax Passes may not be transferred from one client to another.
Expiration
Pre-paid Wax Passes do not expire.
14-Day Cancellation Policy
Should you decide to cancel your Student Wax Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.
After 14-Day Cancellation Policy
Should you decide to cancel your Student Wax Pass after 14 days, there is a $30 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.
Transfer Policy
Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase.
NOTE: Student Wax Passes may not be transferred from one client to another.
Students Year 12 and under eligible. Offer is now valid for Newcastle University Students. Proof of Student ID required.
14-Day Cancellation Policy
Should you decide to cancel your Unlimited Wax Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.
After 14-Day Cancellation Policy
Should you decide to cancel your Unlimited Wax Pass after 14 days, there is a $50 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.
Transfer Policy
Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase. We do not charge a fee for transferring a Wax Pass.
NOTE: Unlimited Wax Passes may not be transferred from one client to another.
Experience exceptional waxing services at half the price. New clients and returning clients, get 50% off on services and untried waxes.
This is for first-time & Returnees at Wax in the City.
Not to be combined with other offers or wax combo’s.
Limit one service per promotion.
Must be of local resident , within 20kms of Studio – Proof of ID required
Must be in conjunction with another service.
Non transferrable with any other service.
Students (Yr11 and over Inc. Newcastle University & TAFE Students) receive 10% off all full price services.
Teens (Yr10 and under) receive 15% off all full price services.
-Not valid with any other offer.
-Not valid on any deals or wax combo’s.
-Proof of student ID and expiry date is required on check out.
Personal reasons, more hygienic, sports related benefits for athletes, improved appearance, eliminated stubble growth, enhanced muscle definition, smooth look & feel – to name a few. Plus, why shave every day
Wax in the City staff are highly trained in all areas of waxing. Knowing how not to bruise and tear your skin comes with experience and using the right product to get the best results.
Each person varies some 3 weeks some longer, but we recommend regular waxing appointments every 4 weeks. It all depends on how smooth and hair free you want to when you can be free for up to 4 weeks!!!
They sure do and just as much as women and why not, Men want to be smooth too!!!
The back and chest are areas that commonly break out after waxing. If you have a tendency to have a reaction from shaving then you are more likely to have the same reactions to waxing. Using the correct home care and having regular waxing on these areas will minimize reactions.
If you have a contagious skin condition you will have to wait till it has completely cleared up. If you are using Roaccutane you must wait for 6 months after you have finished your medication. We cannot remove hair from areas that have been treated with steroid cream Retin-A, Differin or other retin- oid acne products within the last 3 months.
Everyone’s pain threshold is different. Your first time will generally hurt the most then after that each subsequent wax will become easier as there will be less hair to remove so will not be as uncomfortable. A lot of clients do mention that the experience isn’t as bad as they thought it would be.
Taking a couple of Ibuprofen 30 minutes before your appointment can help reduce the discomfort.
4-6 weeks for the best results
A minimum of 1cm/1/4″ long – or make your appointment 3 weeks after your last shave.
Personal reasons, more hygienic, sports related benefits for athletes, improved appearance, eliminated stubble growth, enhanced muscle definition, smooth look & feel – to name a few. Plus, why shave every day when you can be hair free for up to 4 weeks!!!
If you have a contagious skin condition you will have to wait till it has completely cleared up. If you are using Roaccutane you must wait for 6 months after you have finished your medication. We cannot remove hair from areas that have been treated with steroid cream Retin-A, Differin or other retinoid acne products within the last 3 months.
Everyone’s pain threshold is different. Your first time will generally hurt the most then after thateach subsequent wax will become easier as there will be less hair to remove so will not be as uncomfortable. A lot of clients do mention that the experience isn’t as bad as they thought it would be. Taking a couple of Ibuprofen 30 minutes before your appointment can help reduce the discomfort.
Wax in the City staff are highly trained in all areas of waxing.
Knowing how not to bruise and tear your skin comes with experience and using the right product to get the best results.
Any waxing including brazilian during your pregnancy is perfectly normal and not harmful to you or your baby. Wax in the City staff has waxed many expectant mothers throughout their pregnancy right up to their due date, so you are in highly experienced hands.
A minimum of 1cm/1/4″ long – or make your appointment 3 weeks after your last shave.
Please do not be tempted to trim yourself if your bush is overgrown, leave that all to us, we don’t want you to be taking too much off and not getting the end result you want.
4 weeks for the best results.
Please shower if possible. If you are coming straight from work then freshen up wipes are provided if needed.
Waxing is a popular option for keeping your skin smooth for weeks. To make sure you’re ready for your next waxing appointment at Wax in the City, here is the best way to prepare.
1. MEASURE UP – The ideal length for hair is approx 1/4″ or 6mm. Still unsure? No biggie, we’ll gladly trim you up before your wax. For all you shavers, make sure to come at least 2 weeks after breaking up with the razor.
2. CLEAN HOUSE –Take a warm shower before your appointment to help open your pores. Put the loofah into play to help smooth your skin and prevent ingrown hairs.
3. BE PROACTIVE – We aim for more of an “aw” than “ow” experience. Try popping an aspirin or applying numbing cream 30 minutes before your wax. This will minimise involuntary yips and yelps.
4. BODY SCAN – Give yourself a once over before you book to ensure your skin is free from cuts, scrapes, moles, skin tags and cold sores. Trust us it’s better then finding out the hard way.
Please follow these waxing tips to minimise irritation and possible discomfort:
1. TAKE CARE – Taking the time to exfoliate and moisturise regularly is the key to keeping your skin smooth, soft and free of irritation.
2. COOL OFF – Steer clear of prolonged exposure of heat – including saunas, steam rooms, sun bathing, as well as intense exercise for 24 hours after your wax.
3. DITCH THE RAZOR – We recommend never shaving in between appointments. Razors will throw off your natural hair regrowth and cause the hair to grow back coarse.
4. EMBRACE NATURE – We advise keeping your freshly waxed areas clean and free of products, including lotions, gels, deodorant and perfumes until the following day to avoid any irritation.
