Our Customer Experience
At Wax in the City, we offer a comfortable, friendly and professional waxing experience to a wide range of customers, to help them get a perfect look. We clearly understand that waxing can be such an intimidating experience, hence your comfort and peace of mind is the Wax in the City’s number one priority.
Our customers are assured of a riveting experience in a peaceful and relaxing atmosphere, with a personal approach to meeting all your waxing needs so the process can be as easy and smooth as possible.
Why Choose Us
Beautiful, Comfortable, Luxurious facility catering for all
Excellent and Result-oriented Customer Service
Our customers are our top priority, thus we go above and beyond to deliver best-in-class waxing services at prices you can’t beat. We offer a core menu of services alongside new and innovative treatments to meet the changing needs of our customers.
Highly Trained Wax Specialist
Our highly skilled waxing specialists have gone through the rigors of trainings to get to where they are. They are able to remove unwanted hair quickly with minimal discomfort, while staying on top of current techniques.
A Cozy Environment
We pride ourselves on the tranquil and cozy atmosphere that we offer our customers. We believe in quality and balance, and the environment in which we conduct our business is clean, fresh and hygienic, to provide an optimal feeling of relaxation.
We are open for business from Tuesday 9-6 Wednesday, Thursday 9-7, Friday 9-5 and Saturdays 9-2 . Our extended working hours is to ensure that no stone is left unturned to create a customer satisfaction when you do business with us.
Memberships and Special offer
We offer a membership program for our loyal customers and special offer so as to get the best value for money. These offers will help you save while getting the best quality of service.
State of the Art Studio Facilities
We have state-of-the art facilities that can cater to all your needs and get the job done. We always strive to leave you with a positive impression, using our facilities to deliver the kind of services you will never get elsewhere.
Competent Members of Staff
Our competent staff go out of their way to take care of you right from the minute you step through the door. From greetings to explaining the process involved and answering your questions, they’ve got you covered. It is this unique combination of personalized service and good atmosphere that makes our customer feel the focus is on them.
Our Wax Cubicles are Fitted with LCD TV Screens
To make you feel at home, our wax cubicles are fitted with LCD TV screens for your viewing pleasure and utmost comfort.
To always deliver the kind of services that our customers want, we have made it a constant practice to stay committed to trainings and re-trainings of our staff. As the waxing industry continues to evolve, with the latest techniques and innovation, we strive to keep abreast of recent happenings to remain relevant and to keep customers satisfied. All of our waxing specialists are fully certified and licensed with the right knowledge.
We train our staff in all types of body waxing techniques; we do it within the confines of the resources at our disposal and to ensure that we have the best this industry can ever boast of.
Our Smooth Operators
Our wax specialists are known for their smooth operation hence the name. They have the ability to perform waxing as painlessly as possible, even in sensitive areas. They are trained in both hard and soft wax in any body area to provide the most relaxing, thorough waxing experience. They go beyond the call of duty to ensure that the service you get surpasses your expectation in a manner that would keep you coming back for more.
They never double dip!
Waxing just got better!
Our strip & hot wax is like no other, allowing efficient waxing with gentle results. Our wax adherers firmly to both fine and coarse hair without sticking to the skin, it grips even the hairs you can’t see and requires only one application! It’s perfect for both him & her and all body areas including Brazilians, legs, underarms ,back, chest & face . Our wax is our Smooth & Sexy!
Things you should know
Waxing is a popular option for keeping your skin smooth for weeks. To make sure you’re ready for your next waxing appointment at Wax in the City, here is the best way to prepare.
1. MEASURE UP – The ideal length for hair is approx 1/4″ or 6mm. Still unsure? No biggie, we’ll gladly trim you up before your wax. For all you shavers, make sure to come at least 2 weeks after breaking up with the razor.
2. CLEAN HOUSE –Take a warm shower before your appointment to help open your pores. Put the loofah into play to help smooth your skin and prevent ingrown hairs.
3. BE PROACTIVE – We aim for more of an “aw” than “ow” experience. Try popping an aspirin or applying numbing cream 30 minutes before your wax. This will minimise involuntary yips and yelps.
4. BODY SCAN – Give yourself a once over before you book to ensure your skin is free from cuts, scrapes, moles, skin tags and cold sores. Trust us it’s better then finding out the hard way.
Please follow these waxing tips to minimise irritation and possible discomfort:
1. TAKE CARE – Taking the time to exfoliate and moisturise regularly is the key to keeping your skin smooth, soft and free of irritation.
2. COOL OFF – Steer clear of prolonged exposure of heat – including saunas, steam rooms, sun bathing, as well as intense exercise for 24 hours after your wax.
3. DITCH THE RAZOR – We recommend never shaving in between appointments. Razors will throw off your natural hair regrowth and cause the hair to grow back coarse.
4. EMBRACE NATURE – We advise keeping your freshly waxed areas clean and free of products, including lotions, gels, deodorant and perfumes until the following day to avoid any irritation.