Welcome to Wax in the City, where luxury meets precision. Our studio specialises in expert hair removal for both men and women. We pride ourselves on our three pillars of excellence: advanced technique, premium products, and outstanding service. Trust our highly trained specialists to deliver a smooth, flawless experience every time.
At Wax in the City, we are committed to delivering exceptional service through our expert Waxing Specialists. We offer personalised wax consultations during each appointment to ensure you leave completely satisfied. Should any stray hairs remain, we’re more than happy to provide a complimentary touch-up within 5 days of your visit.
We’ll send you a text reminder the two days before your appointment. Please notify us if you need to reschedule or cancel, so we can offer the slot to someone else. Please note that if you do not respond to our second reminder text or follow-up call, we reserve the right to cancel your appointment.
We understand that plans can change, and if you’re unable to attend your appointment, please inform us as soon as possible. Our no-show policy is designed to manage scheduling effectively:
We know that unforeseen events can happen. If you’re lost or running late, please give us a call. Arriving late might mean we have to shorten your appointment time or, in some cases, we may not be able to see you at all. It’s important to contact us if you’re delayed so that we can do our best to fit you in.
Clients under 14 years old require a parent or guardian to sign our Client Information Form before they can receive waxing services.
To maintain the tranquility of our shared space with the serene SOJO Spa & Wellness, we kindly ask that any children accompanying you be supervised at all times. This area is also a quiet zone, dedicated to ensuring a peaceful experience for spa clients
We do not offer refunds, but we are happy to exchange faulty products.
Wax in the City is committed to protecting your privacy in accordance with the Privacy Act 1988. We assure you that your personal information will not be disclosed to any person or organisation, except when legally permitted or required.
Please be aware that clients are responsible for their personal belongings at all times. We cannot assume liability for any items that may go missing while at the salon.
You can pay for our services using cash, EFTPOS, MasterCard, Visa, or PayPal online. We also offer Afterpay options in the salon and online. Please note that we do not accept AMEX.
Before your appointment at Wax in the City, please inform us of any allergies or medications you are currently taking. It’s especially crucial to tell your wax specialist if you are using, or have used in the past six months, any of the following, as they may impact your skin’s response to waxing:
Medications, particularly those containing Vitamin A, can thin the skin, increasing the risk of adverse reactions during waxing sessions. Additionally, factors like hormonal fluctuations, medications, antibiotics, birth control pills, stress, and illnesses can all heighten skin sensitivity.
If you cancel your Pre-paid Wax Pass within 14 days, Wax in the City will apply the full price for any services you have used and refund the remaining balance to you.
If you choose to cancel your Pre-paid Wax Pass after 14 days, a $30 cancellation fee will apply. Wax in the City will charge the full price for any services you’ve already received and provide a store credit for the remaining balance.
If you wish to switch your package to a different service at Wax in the City, we will calculate the full price for services already used and apply any leftover balance toward your new Wax Pass purchase.
Please note: Pre-paid Wax Passes cannot be transferred between clients.
Pre-paid Wax Passes are usable for up to three years.
If you choose to cancel your Student Wax Pass within 14 days, Wax in the City will bill you at the regular rate for the services you have used and refund any remaining balance.
If you decide to cancel beyond the 14-day window, there will be a $30 cancellation fee. Wax in the City will charge the full price for the services already used and provide you with store credit for any leftover balance.
Should you wish to switch your package to a different service, Wax in the City will bill you the regular rate for services already rendered and will apply any remaining balance towards your new Wax Pass.
Please Note: Student Wax Passes cannot be transferred between clients.
This offer is available to students in Year 12 and below, as well as Newcastle University students. A valid Student ID is required.
If you choose to cancel your Unlimited Wax Pass within 14 days, Wax in the City will charge you the standard rate for any visits already used and refund the remaining balance.
If you choose to cancel your Unlimited Wax Pass after 14 days, please note a $50 cancellation fee will apply. Wax in the City will bill you at the regular rate for any sessions you’ve already attended and provide a store credit for any remaining balance owed.
If you choose to switch your package to a different service, Wax in the City will calculate the full price for the sessions you’ve already attended and apply the remaining balance to your new Wax Pass. There is no fee for transferring a Wax Pass.
Please be aware that Unlimited Wax Passes are non-transferable between clients.
Discover top-notch waxing services at an unbeatable rate. New clients can enjoy 50% off one service during their first visit with us.
This offer cannot be combined with other promotions or wax bundles. Eligible for local residents within 20 km of our Charlestown salon.
Limit one service per promotion.
Must be of local resident, within 20kms of Studio – Proof of ID required
Must be in conjunction with another service.
Non-transferrable with any other service.
Students (Year 11 and up, including Newcastle University & TAFE students) can enjoy a 10% discount on all regular-priced services.
Teens (Year 10 and under) receive a generous 15% discount on all regular-priced services.
Please Note:
Discounts cannot be combined with other offers or applied to deals and wax combo packages.
A valid student ID with an expiry date must be presented at checkout
Waxing offers numerous benefits that go beyond just personal preference. It provides a more hygienic solution, and many athletes find it advantageous for sports-related activities. Waxing enhances your appearance by eliminating stubble growth and highlighting muscle definition, giving you a smooth and polished look. Plus, say goodbye to the hassle of daily shaving.
At Wax in the City, our professionals are thoroughly trained and bring a wealth of experience to ensure your skin is treated with care. Our team knows how to avoid bruising and tearing, using only the best products to deliver outstanding results.
Each person varies some 3 weeks some longer, but we recommend regular waxing appointments every 4 weeks. It all depends on how smooth and hair free you want to when you can be free for up to 4 weeks!
Absolutely! Men seek waxing just as frequently as women. After all, who doesn’t want smooth skin?
The back and chest are more prone to breakouts after waxing. If you typically react to shaving, you may also react to waxing. However, using the right home care products and scheduling regular waxing sessions can help reduce these reactions.
Yes, there are a few situations where you should postpone waxing. If you have a contagious skin condition, please wait until it has fully healed. Additionally, if you’re taking Roaccutane, it’s important to wait six months after completing your treatment before waxing. We also recommend avoiding waxing on areas that have been treated with steroid cream, Retin-A, Differin, or other retinoid acne products within the past three months.
Pain is subjective and varies from person to person. Typically, the first waxing session is the most intense, but it gets easier with each visit as there’s less hair to remove. Many of our clients report that the experience is not as painful as they anticipated.
To minimise discomfort, consider taking Ibuprofen about 30 minutes before your appointment.
For optimal results, we recommend booking your next session every 4-6 weeks.
Your hair should be at least 1 cm (or about 1/4 inch) long to ensure effective waxing. For best results, it’s recommended to schedule your appointment approximately three weeks after your last shave.
Waxing offers numerous benefits, including improved hygiene, personal preference, and sports advantages for athletes. It enhances appearance by eliminating stubble and highlighting muscle definition, leaving your skin smooth and flawless. Plus, why deal with daily shaving when you can enjoy hair-free skin for up to four weeks?
Pain levels vary from person to person, so what might feel uncomfortable for one may not be the same for another. Generally, you’ll find that the first waxing session is the most intense. However, as you continue with regular waxing, the process tends to become less painful due to the reduction in hair growth. Many clients are pleasantly surprised, noting that it’s not as uncomfortable as they had anticipated. For added comfort, consider taking Ibuprofen about 30 minutes before your appointment to help ease any discomfort.
At Wax in the City, our skilled staff are extensively trained in all aspects of waxing. With years of experience, they know how to avoid bruising and skin irritation while using top-quality products to ensure the best results for you.
Basic Bikini Wax
This type of wax removes hair along the bikini line, ensuring no hair is visible outside your bikini bottoms. It’s a straightforward and relatively quick process, perfect for maintaining a clean look while wearing a bikini.
G-String Wax
A G-String wax not only removes hair along the bikini line but also extends further into the frontal area and sides of the bikini zone. Depending on your preference, you can choose how much hair to remove from the frontal part of your bikini area, offering more customisation than a basic bikini wax.
Brazilian Wax
A Brazilian wax takes hair removal a step further than the G-String wax. It removes all hair from the frontal bikini area and continues all the way to the back. This thorough process eliminates hair from the front, back, sides, and between the cheeks, leaving your bikini area completely hair-free. Ideal for those who prefer a smooth, hairless feel all over.
Absolutely! Getting any type of waxing, including Brazilian, during pregnancy is completely safe for both you and your baby. At Wax in the City, our team has extensive experience in providing waxing services to expectant mothers, even up to their due date. Rest assured, you’re in expert hands.
For optimal results, your hair should be at least 1 cm (1/4 inch) long, which typically means scheduling your appointment about three weeks after your last shave.
If you find your hair is a bit too long, resist the urge to trim it yourself. Our professional team will take care of everything to ensure you achieve the best possible outcome.
For optimal results, we recommend booking your next session every 4-6 weeks.
We recommend taking a shower prior to your appointment as it helps to open up the hair follicles and cleanse the skin. If you’re coming directly from work, we have freshen-up wipes available for your convenience.
Waxing is a popular option for keeping your skin smooth for weeks. To make sure you’re ready for your next waxing appointment at Wax in the City, here is the best way to prepare.
For optimal results, your hair should be about 1 cm or 1/4" long. Not sure if it's the right length? Don't worry—we're happy to trim it to the ideal length before your session. And if you've been shaving, please allow at least three weeks before visiting us for a wax.
Before coming in, take a warm shower to open your pores. Use a loofah to exfoliate gently, smoothing your skin and helping to prevent pesky ingrown hairs.
Avoid applying lotions, oils, or creams on the day of your appointment. These products can create a barrier on your skin that may interfere with the wax’s effectiveness.
Wear loose-fitting clothing to your appointment. Tight clothes can cause irritation post-wax, so give your skin some breathing room to stay comfortable and irritation-free.
To ensure smooth skin and comfort after your waxing session, please follow these guidelines:
Avoid applying any products like lotions, gels, deodorants, or perfumes on freshly waxed areas until the next day to prevent irritation.
Avoid heat exposure such as saunas, steam rooms, sunbathing, and intense workouts for 24 hours post-wax to help your skin recover.
Do not shave between waxing appointments. Shaving disrupts the hair growth cycle and can cause hair to regrow with a coarser texture.
Schedule your next waxing session, and remember to exfoliate and moisturise your skin before your appointment to enhance results.
At Wax in the City, we deliver expert hair removal services, prioritising cleanliness, comfort, and confidence for every client.