GET TO KNOW US

Our Customer Experience

At Wax in the City, we offer a comfortable, friendly and professional waxing experience to a wide range of customers, to help them get a perfect look. We clearly understand that waxing can be such an intimidating experience, hence your comfort and peace of mind is the Wax in the City’s number one priority.

Our customers are assured of a riveting experience in a peaceful and relaxing atmosphere, with a personal approach to meeting all your waxing needs so the process can be as easy and smooth as possible.

Why Choose Us

Beautiful, Comfortable, Luxurious facility catering for all

Excellent and Result-oriented Customer Service

Our customers are our top priority, thus we go above and beyond to deliver best-in-class waxing services at prices you can’t beat. We offer a core menu of services alongside new and innovative treatments to meet the changing needs of our customers.

Highly Trained Wax Specialist

Our highly skilled waxing specialists have gone through the rigors of trainings to get to where they are. They are able to remove unwanted hair quickly with minimal discomfort, while staying on top of current techniques.

A Cozy Environment

We pride ourselves on the tranquil and cozy atmosphere that we offer our customers. We believe in quality and balance, and the environment in which we conduct our business is clean, fresh and hygienic, to provide an optimal feeling of relaxation.

Opening Times

We are open for business from Tuesday 9-6 Wednesday, Thursday 9-7, Friday 9-5 and Saturdays 9-2 . Our extended working hours is to ensure that no stone is left unturned to create a customer satisfaction when you do business with us.

Memberships and Special offer

We offer a membership program for our loyal customers and special offer so as to get the best value for money. These offers will help you save while getting the best quality of service.

State of the Art Studio Facilities

We have state-of-the art facilities that can cater to all your needs and get the job done. We always strive to leave you with a positive impression, using our facilities to deliver the kind of services you will never get elsewhere.

Competent Members of Staff

Our competent staff go out of their way to take care of you right from the minute you step through the door. From greetings to explaining the process involved and answering your questions, they’ve got you covered. It is this unique combination of personalized service and good atmosphere that makes our customer feel the focus is on them.

Our Wax Cubicles are Fitted with LCD TV Screens

To make you feel at home, our wax cubicles are fitted with LCD TV screens for your viewing pleasure and utmost comfort.

Our Training

To always deliver the kind of services that our customers want, we have made it a constant practice to stay committed to trainings and re-trainings of our staff. As the waxing industry continues to evolve, with the latest techniques and innovation, we strive to keep abreast of recent happenings to remain relevant and to keep customers satisfied. All of our waxing specialists are fully certified and licensed with the right knowledge.

We train our staff in all types of body waxing techniques; we do it within the confines of the resources at our disposal and to ensure that we have the best  this industry can ever boast of.

Our Smooth Operators

Our wax specialists are known for their smooth operation hence the name. They have the ability to perform waxing as painlessly as possible, even in sensitive areas. They are trained in both hard and soft wax in any body area to provide the most relaxing, thorough waxing experience. They go beyond the call of duty to ensure that the service you get surpasses your expectation in a manner that would keep you coming back for more.

They never double dip!

 

Our Studio

We try to initiate a feeling of a cozy and calm atmosphere, well blended with top-notch facilities that engender trust in clients and keep them happy for a long time to come. Our friendly studio environment is heart-warming and inviting to all and sundry; pay us a visit today and have a riveting experience of a lifetime.

Our Wax

Waxing just got better!

Our strip & hot wax is like no other, allowing efficient waxing with gentle results. Our wax adherers firmly to both fine and coarse hair without sticking to the skin, it grips even the hairs you can’t see and requires only one application!  It’s perfect for both him & her and all body areas including Brazilians, legs, underarms ,back, chest & face . Our wax is our Smooth & Sexy!

Things you should know

Service Guarantee

At Wax in the City we pride ourselves on quality work and a highly trained Waxing Specialist. We provide wax consultations during your service and we endeavour to ensure all our clients leave 100% happy, however if we have failed to remove any unwanted hair, we will gladly touch up the serviced area at no charge. This is strictly within 5 days of your last visit.

Cancellation Policy

As a courtesy we will SMS your appointment reminder the day before your appointment so we ask that you give us notice when rescheduling or cancelling so we can fill the appointment.  Note: We have the right to cancel unconfirmed appointments if you fail to reply to the 2nd SMS and a follow up call.

No-show Policy

Please be courteous and let us know if you can’t make it ..We have a 3 chance no-show policy 1st No-Show – We will send you a SMS of your missed appointment and opportunity to reschedule. 2nd No-Show- We will send you a SMS of the No-Show policy advising you may be restricted from making future bookings in advance.

3rd No-Show- You will be asked to pay for your service when making appointment by credit card

Late Policy

We understand that the unexpected can occur. If you are lost or running late , please call us. Arriving late may result in your allocated time being reduced or we may not be able to honour your appointment in the remaining time. It is essential that you contact us if you are running late so that we can try to accommodate you.

Age for Waxing Policy

Anyone under the age of 12 , must have their parent/guardian sign our Client information form to approve waxing services.

Children

Children are welcome however we ask that you are aware it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.

Product Exchange Policy

We do not provide refunds of any kind however if a product is faulty then we can exchange it.

Private Policy

Wax in the City adheres to the Privacy Act 1988. We will never share your private information with any individual or company unless where permitted or required to by law.

Personal Items

Please note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.

Payment methods:

Payment for all services can be made by cash, EFTPOS, MasterCard or Visa .AMEX not accepted.

Allergies & Medication

The client is required to notify Wax in the City of any allergies or medication prior to their appointment.

Most importantly your wax specialist needs to know if you are (or have been within the last 6 months) taking the following as they can affect how your skin reacts to waxing:

-Retin A

-Glycolic or other hydroxy acids

-Acutane

-Benzoyl Peroxide

-Acne creams

Most of these are Vitamin A based meds. that aim at thinning the skin and therefore can be dangerous during waxing services.

Hormonal changes, medication , antibiotics, the pill, stress and illness can affect your skin sensitivity.

Pre-paid Wax Pass

 

0-14 Day Cancellation Policy

Should you decide to cancel your Pre-paid Wax Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.

After 14-Day Cancellation Policy

Should you decide to cancel your Pre-paid Wax Pass after 14 days, there is a $30 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

Transfer Policy

Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase.

NOTE: Pre-paid Wax Passes may not be transferred from one client to another.

Expiration

Pre-paid Wax Passes do not expire.

Student Wax Pass

14-Day Cancellation Policy

Should you decide to cancel your Student Wax Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.

After 14-Day Cancellation Policy

Should you decide to cancel your Student Wax Pass after 14 days, there is a $30 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

Transfer Policy

Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase.

NOTE: Student Wax Passes may not be transferred from one client to another.

Students Year 12 and under eligible. Offer is now valid for Newcastle University Students.  Proof of Student ID required.

Unlimited Wax Pass

14-Day Cancellation Policy

Should you decide to cancel your Unlimited Wax Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.

After 14-Day Cancellation Policy

Should you decide to cancel your Unlimited Wax Pass after 14 days, there is a $50 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

Transfer Policy

Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase. We do not charge a fee for transferring a Wax Pass.

NOTE: Unlimited Wax Passes may not be transferred from one client to another.

First Time Wax Offer

New to Wax in the City? We can’t wait to meet you and show you your new Smooth & Sexy! Simply book your first service with us, and we will take care of the rest.

FOR HER- A FREE EYEBROW, BIKINI OR UNDERARM WAX

FOR HIM-A FREE EYEBROW,NOSE OR EAR WAX

This is for first-time Wax in the City only.

Not to be combined with other offers.

Limit one service per promotion.

Must be of local resident , within 30kms of Studio – Proof of ID required

Must be in conjunction with another service.

Non transferrable with any other service.

Student Discount
Students (Yr11 and over Inc. Newcastle University & TAFE Students) receive 15% off all full price services.
Teens (Yr10 and under) receive 20% off all full price services.
-Not valid with any other offer.
-Not valid on any combo’s
-Proof of student ID is required on check out.
Why Wax?

Personal reasons, more hygienic, sports related benefits for athletes, improved appearance, eliminated stubble growth, enhanced muscle definition, smooth look & feel – to name a few. Plus, why shave every day

I've been waxed before and have had a bad experience, how are you different?

Wax in the City staff are highly trained in all areas of waxing. Knowing how not to bruise and tear your skin comes with experience and using the right product to get the best results.

How long will a waxing last?

Each person varies some 3 weeks some longer, but we recommend regular waxing appointments every 4 weeks. It all depends on how smooth and hair free you want to when you can be free for up to 4 weeks!!!

Do men really get waxed?

They sure do and just as much as women and why not, Men want to be smooth too!!!

Will I get any re-actions?

The back and chest are areas that commonly break out after waxing. If you have a tendency to have a reaction from shaving then you are more likely to have the same reactions to waxing. Using the correct home care and having regular waxing on these areas will minimize reactions.

Is there any reason why I will not be able to be waxed?

If you have a contagious skin condition you will have to wait till it has completely cleared up. If you are using Roaccutane you must wait for 6 months after you have finished your medication. We cannot remove hair from areas that have been treated with steroid cream Retin-A, Differin or other retin- oid acne products within the last 3 months.

Will it hurt?

Everyone’s pain threshold is different. Your first time will generally hurt the most then after that each subsequent wax will become easier as there will be less hair to remove so will not be as uncomfortable. A lot of clients do mention that the experience isn’t as bad as they thought it would be.

Taking a couple of Ibuprofen 30 minutes before your appointment can help reduce the discomfort.

When should I book my next wax?

4-6 weeks for the best results

How long should my hair be before I wax?

A minimum of 1cm/1/4″ long – or make your appointment 3 weeks after your last shave.

Why Wax?

Personal reasons, more hygienic, sports related benefits for athletes, improved appearance, eliminated stubble growth, enhanced muscle definition, smooth look & feel – to name a few. Plus, why shave every day when you can be hair free for up to 4 weeks!!!

Is there any reason why i will not be able to be waxed?

If you have a contagious skin condition you will have to wait till it has completely cleared up. If you are using Roaccutane you must wait for 6 months after you have finished your medication. We cannot remove hair from areas that have been treated with steroid cream Retin-A, Differin or other retinoid acne products within the last 3 months.

Will it hurt?

Everyone’s pain threshold is different. Your first time will generally hurt the most then after thateach subsequent wax will become easier as there will be less hair to remove so will not be as uncomfortable. A lot of clients do mention that the experience isn’t as bad as they thought it would be. Taking a couple of Ibuprofen 30 minutes before your appointment can help reduce the discomfort.

I have been waxed before and had a bad experience, how are you different?

Wax in the City staff are highly trained in all areas of waxing.

Knowing how not to bruise and tear your skin comes with experience and using the right product to get the best results.

What is the difference between a Basic,G-String and Brazilian Wax?
Bikini Wax
A bikini wax is the removal of hair along the bikini line. A bikini wax ensures that when you’re in your bikini bottom, you do not have to worry about any hair outside of the lines of your bikini. This typical bikini wax is simple, relatively, fast.
G-String Wax
A G-String wax removes the hair along the bikini line but also goes further into the the frontal part and the sides of your bikini area. Based on your preference you can get as much hair as you want removed from the frontal part of your bikini area with a G-String wax.
Brazilian
A Brazilian Wax is the next step from the G-String wax. A Brazilian Wax removes all the hair from the frontal part of your bikini area and then goes all the way back.  Every bit of hair is waxed off during a Brazilian wax: hair on the front, back, sides, and in between the cheeks. Removing all the hair in your bikini area. This wax is perfect for those who like the nude feel and do not want any hair whatsoever down there.
Is it safe to wax whilst pregnant?

Any waxing including brazilian during your pregnancy is perfectly normal and not harmful to you or your baby. Wax in the City staff has waxed many expectant mothers throughout their pregnancy right up to their due date, so you are in highly experienced hands.

How long should my hair be before I wax?

A minimum of 1cm/1/4″ long – or make your appointment 3 weeks after your last shave.

Please do not be tempted to trim yourself if your bush is overgrown, leave that all to us, we don’t want you to be taking too much off and not getting the end result you want.

How long will a waxing last?

4 weeks for the best results.

Before your appointment

Please shower if possible. If you are coming straight from work then freshen up wipes are provided if needed.

Waxing is a popular option for keeping your skin smooth for weeks. To make sure you’re ready for your next waxing appointment at Wax in the City, here is the best way to prepare.

1. MEASURE UP – The ideal length for hair is approx 1/4″ or 6mm. Still unsure? No biggie, we’ll gladly trim you up before your wax. For all you shavers, make sure to come at least 2 weeks after breaking up with the razor.

2. CLEAN HOUSE –Take a warm shower before your appointment to help open your pores. Put the loofah into play to help smooth your skin and prevent ingrown hairs.

3. BE PROACTIVE – We aim for more of an “aw” than “ow” experience. Try popping an aspirin or applying numbing cream 30 minutes before your wax. This will minimise involuntary yips and yelps.

4. BODY SCAN – Give yourself a once over before you book to ensure your skin is free from cuts, scrapes, moles, skin tags and cold sores. Trust us it’s better then finding out the hard way.

Please follow these waxing tips to minimise irritation and possible discomfort:

1. TAKE CARE – Taking the time to exfoliate and moisturise regularly is the key to keeping your skin smooth, soft and free of irritation.

2. COOL OFF – Steer clear of prolonged exposure of heat – including saunas, steam rooms, sun bathing, as well as intense exercise for 24 hours after your wax.

3. DITCH THE RAZOR – We recommend never shaving in between appointments. Razors will throw off your natural hair regrowth and cause the hair to grow back coarse.

4. EMBRACE NATURE – We advise keeping your freshly waxed areas clean and free of products, including lotions, gels, deodorant and perfumes until the following day to avoid any irritation.

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