Wax in the City Policies
At Wax in the City we pride ourselves on quality work and a highly trained Waxing Specialist. We provide wax consultations during your service and we endeavour to ensure all our clients leave 100% happy, however if we have failed to remove any unwanted hair, we will gladly touch up the serviced area at no charge. This is strictly within 5 days of your last visit.
As a courtesy we will SMS your appointment reminder the day before your appointment so we ask that you give us notice when rescheduling or cancelling so we can fill the appointment. Note: We have the right to cancel unconfirmed appointments if you fail to reply to the 2nd SMS and a follow up call.
Please be courteous and let us know if you can’t make it ..We have a 3 chance no-show policy 1st No-Show – We will send you a SMS of your missed appointment and opportunity to reschedule. 2nd No-Show- We will send you a SMS of the No-Show policy advising you may be restricted from making future bookings in advance.
3rd No-Show- You will be asked to pay for your service when making appointment by credit card
We understand that the unexpected can occur. If you are lost or running late , please call us. Arriving late may result in your allocated time being reduced or we may not be able to honour your appointment in the remaining time. It is essential that you contact us if you are running late so that we can try to accommodate you.
Anyone under the age of 12 , must have their parent/guardian sign our Client information form to approve waxing services.
Children are welcome however we ask that you are aware it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.
We do not provide refunds of any kind however if a product is faulty then we can exchange it.
Wax in the City adheres to the Privacy Act 1988. We will never share your private information with any individual or company unless where permitted or required to by law.
Please note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
Payment for all services can be made by cash, EFTPOS, MasterCard or Visa .AMEX not accepted.
The client is required to notify Wax in the City of any allergies or medication prior to their appointment.
Most importantly your wax specialist needs to know if you are (or have been within the last 6 months) taking the following as they can affect how your skin reacts to waxing:
-Glycolic or other hydroxy acids
Most of these are Vitamin A based meds. that aim at thinning the skin and therefore can be dangerous during waxing services.
Hormonal changes, medication , antibiotics, the pill, stress and illness can affect your skin sensitivity.
Our Loyalty program offers you 25% discount on up to 3 waxing services.
*Not valid with any other offer
*Not valid on Student prices
*Expiry date is strictly for 4 weekly appointments