Our Policy.

Policies & T&C's.

Wax Service Guarantee

At Wax in the City we pride ourselves on quality work with highly trained waxing specialists. We provide wax consultations during your service and we endeavour to ensure all our clients leave 100% happy, however if we have failed to remove any unwanted hair, we will gladly touch up the serviced area at no charge. This is strictly within 5 days of your last visit.

Cancellation Policy

As a courtesy we will SMS your appointment reminder 24 hours before your appointment so we ask that you give us notice when rescheduling or cancelling so we can fill the appointment.  Note: We have the right to cancel unconfirmed appointments if you fail to reply to the 2nd SMS and a follow up call.

No-Show Policy

Please be courteous and let us know if you can’t make it ..We have a 3 chance no-show policy. 1st No-Show – We will send you a SMS of your missed appointment and opportunity to reschedule. 2nd No-Show- We will send you a SMS of the No-Show policy advising you may be restricted from making future bookings in advance.

3rd No-Show- You will be asked to pay 50% of your service when making all future appointments.

Late Policy

We understand that the unexpected can occur. If you are lost or running late , please call us. Arriving late may result in your allocated time being reduced or we may not be able to honour your appointment in the remaining time. It is essential that you contact us if you are running late so that we can try to accommodate you.

Age For Waxing Policy

Anyone under the age of 14 , must have their parent/guardian sign our Client information form to approve waxing,laser or brow services.

Children

Children are welcome however we ask that you are aware it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.

Product Exchange Policy

We do not provide refunds of any kind however if a product is faulty then we can exchange it.

Private Policy

Wax in the City adheres to the Privacy Act 1988. We will never share your private information with any individual or company unless where permitted or required to by law.

Personal Items

Please note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.

Payment methods

Payment for all services can be made by Cash, EFTPOS, MasterCard or Visa .AMEX not accepted.

Allergies & Medication

The client is required to notify Wax in the City of any allergies or medication prior to their appointment.

Most importantly your Wax in the City team member needs to know if you are (or have been within the last 6 months) taking the following as they can affect how your skin reacts to waxing and laser treatments.

-Retin A

-Glycolic or other hydroxy acids

-Acutane

-Benzoyl Peroxide

-Acne creams

Most of these are Vitamin A based meds. that aim at thinning the skin and therefore can be dangerous during waxing or laser services.

Hormonal changes, medication , antibiotics, the pill, stress and illness can affect your skin sensitivity.

Wax or Brow Pass

0-14 Day Cancellation Policy

Should you decide to cancel your Wax or Brow Pass within 14 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.

After 14 Day Cancellation Policy

Should you decide to cancel your Wax or Brow Pass after 14 days, there is a $30 cancellation fee. Wax in the City will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

Transfer Policy

Should you decide to transfer your package from one service to another, Wax in the City will charge you full price for the visits you already used and apply any remaining balance due toward your new wax or laser pass purchase.

Wax Passes cannot be transferred from one client to another.

Expiration

Buy 3 Get 1 Free Wax or Brow Passes will be valid for 6 months.

Buy 6 Get 2 Free Wax or Brow Passes do not expire.

Laser Pass

0-7 Day cancellation Policy

Should you decide to cancel your laser pass within 7 days, Wax in the City will charge you full price for the visits you already used and issue a refund for any remaining balance due.

After 7 Day cancellation Policy

Should you decide to cancel your laser pass after 07 days, your pass will become non-refundable.

Transfer Policy

Laser passes cannot be transferred to any other service.

Laser passes cannot be transferred from one client to another.

Expiration

Buy 3 Get 1 Free Laser passes will be valid for 6 months.

Buy 6 Get 2 Free Laser passes do not expire.

First Time Wax or Laser Offer

New to Wax in the City? We can’t wait to meet you and show you your new Smooth & Sexy! Simply book your first service with us, and we will take care of the rest.

Choose-

WAX. Half price on any Wax service.

  • One service per customer.
  • Not valid with any other promotional offer.
  • Not valid on any combo's.
  • Only valid on full price service.

LASER.Half price on any Laser service.

  • One service per customer.
  • Not valid with any other promotional offer.
  • Not valid on any combo's.
  • Only valid on full price service.

BROWS. $20 off any Brow service.

  • One service per customer.
  • Not valid with any other promotional offer.
  • Not valid on any combo's.
  • Only valid on full price service.

This is for first-time Wax in the City only.

Not to be combined with other offers.

Limit one service per promotion.

Must be of local resident , within 30kms of Studio – Proof of ID required

Non transferable with any other service.

Student Discount

Students (Year 11 and over including Newcastle University & TAFE Students) receive 10% off all full price services.

Teens (Year 10 and under) receive 15% off all full price services.

  • Not valid with any other offer.
  • Not valid on any combo’s
  • Proof of student ID is required on check out.

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